Fast processing of your orders is very important to us. You will receive the first order update when a real person has examined and began processing your order, and another update when it ships.
See further below for details on damage claims and missing items.
U.S. DOMESTIC SHIPPING (48 contiguous states)
COST: See your shipping cost on the shopping cart page, before checking out. We offer FREE SHIPPING for orders over $400.
METHOD: Package carrier (UPS, Fedex, or USPS) or truck freight, at our discretion, based on many factors including size and weight. A tracking number is usually available and will be emailed to you.
SPEED: The majority of orders you will receive within 8 business days, often less. In the event of an unforeseen backorder, you will be contacted. However, we make every effort to have any out-of-stock items marked "Sold Out" and unavailable for online purchase.
FROM: We ship from multiple locations across the U.S. Many items are drop-shipped to you directly from the manufacturers' facilities when possible in order to save on shipping and storage costs and offer you the best prices. Administratively we operate out of Pacifica, California, but carry no inventory there. We serve customers all across the country.
INTERNATIONAL, AK/HI, US TERRITORIES, MILITARY
Shipping is usually too expensive. If you have an order over $2,000, it might be reasonable. Contact us.
When your order is heavier than about 200 lbs, or it's a bulky item, we ship it by freight.
Freight is different from the normal UPS/Fedex/postal deliveries you're used to, but it's easy.
- The carrier will call you to schedule delivery, typically in a 4 hour window on a weekday.
- The truck will have your order on a pallet or in a crate.
- You can pull each box individually from the pallet on the back of the truck.
- If it's over 500 lbs or so, we make sure the truck has a lift gate so the driver can bring the pallet down and wheel it to your door. No stairs, sorry!
- Someone needs to be there to sign for it.
- See the number of pieces listed on the delivery receipt, or any damage, and note any problems next to your signature.
Missing items? Damage? Just let us know within 24 hours of delivery and we'll take care of it!
Also see the Return Policy
These policies may be modified without prior notice. Last updated 12/4/2015.