Returns

WARRANTY SERVICE

A standard 30-day warranty applies to all items for parts or entire replacement of defective products at no cost to the customer. Beyond 30 days, items are covered by a manufacturer's warranty as noted in each item's description and/or on the Warranties page. Please consult any documentation included with your equipment or contact us to obtain warranty service.


DAMAGED / NOT AS DESCRIBED

If something is wrong, you aren't responsible. It is our responsibility to ensure you receive your order in perfect condition and as advertised. If not, we will replace it at our expense.

 

REFUSED DELIVERY

If the carrier is unable to deliver (UPS will make 3 attempts; freight carriers will schedule delivery by phone), or if you refuse delivery, you will be issued a refund of the item price minus original and return shipping costs. The shipping costs will be assessed regardless of whether the order qualified for a "free shipping" promotion.


WRONG SIZE? SPOUSE HATES IT? CHANGED YOUR MIND?

We understand. It happens. We can take it back!

Here's the deal for these "buyer's remorse" returns:

  • Contact us within 2 weeks of delivery (or within 4 weeks for orders delivered in December for Christmas)
  • Return for full refund of item price for unused products
  • Original and return shipping charges won't be refunded.

Please contact us if you're still worried.


These policies may be modified without prior notice. Last updated 3/27/2015.


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